Return Policy

RETURNS

If for any reason you are not satisfied with your purchase, please follow these steps:

1. Call our Customer Service team at 1-877-8CASSCO (877-822-7726) to receive a RETURN AUTHORIZATION CODE (RA#).

2. Send the unworn, unwashed item(s) in their original packaging with a copy of your receipt, reason for return and RA# written on the receipt.

Please send all returns and exchanges via insured, trackable carrier to the following address:

CASS AND CO. RETURNS
RA#: _____________
238 Old Kennett Rd.
Kennett Square, PA 19348

Returns and exchanges must be returned within 14 days for a refund and will not be accepted thereafter. We do not reimburse shipping fees. Items received are subject to a 10% restocking fee. The refund can only be issued to the card that was used to purchase.

Please note: Your return will be processed within 7-10 business days. CASS reserves the right to final approval on all returns and exchanges.

EXCHANGES

If you would like to exchange items(s), please follow these steps:

1. Call our Customer Service team at 1-877-8CASSCO (877-822-7726) to receive a RETURN AUTHORIZATION CODE (RA#).

2. Send the unworn, unwashed item(s) in their original packaging with a copy of your receipt, reason for exchange, item you would like to replace the original(s) and RA# written on the original receipt.

Upon receipt, we will charge or credit the difference in price onto the original credit card less a 10% restocking fee. Please note: Your return/exchange will be processed within 7-10 business days. Exchanges will not be accepted after 14 days of original receipt.

Please send all returns and exchanges via insured, trackable carrier to the following address:

CASS AND CO. RETURNS
RA#: _____________
238 Old Kennett Rd.
Kennett Square, PA 19348

If you received your items as a gift, you may exchange an item for equal value. If you desire an item of lesser value, you will receive merchandise credit only. If you desire an item of higher value, you may pay the difference by credit card.